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Privacy & Cookie Policy

We are registered with the UK Information Commissioner under registration number Z1022081 - see www.ico.gov.uk.

This policy was last updated on 1st May 2018

About this policy

This policy explains how we collect and use personal data from and about visitors to our website.

This policy does not apply to the websites, apps, products or services of any other organisations that you may access through links on our website or how any third party organisations which advertise products and services on our website collect and use your personal data to offer relevant online advertising to you (see Cookies).

Our objective is to ensure that you are never surprised by how your personal data has been used by us. You are therefore encouraged to read this policy, which sits alongside our Terms of Use.

As we make changes to our website, we may need to update this policy. If we make any important changes that affect your rights and interests, we will make sure we bring this to your attention and explain what this means for you.

If you have any questions in relation to this policy or wish to exercise any of Your rights under data protection law, you should email info@kbaseconnect.co.uk. 

Who we are

This website is operated by Kbase-Connect Limited (trading as Kbase Connect). We are a limited company registered in England and Wales under company number 3996601 and our registered office is at Bristol & Bath Science Park, 1 Dirac Crescent, Emerson’s Green, Bristol BS16 7FR. We are registered as a data controller with the UK Information Commissioner’s Office (ICO) under number Z1022081.

The data we collect about you

Personal data means any data that identifies or can be used to identify a person. It does not include data where the identity has been removed (anonymous data).

You may provide the following kinds of data to us:

  • your name and contact details when you contact us or submit a support request
  • the content of any messages you exchange with us by email, phone or by post

We may collect the following kinds of data about you:

  • the IP address assigned to you or to someone who provides you with Internet access
  • technical data about the device used by you to visit our website including the type of device, operating software, browser and browser plug-ins and the screen resolution and time zone setting of your device
  • data about how you browsed and searched our website including how you arrived at our website, the time and frequency of your visits, the time spent by you on each page, how you interacted with the website, the links that you click, documents you download and content that you view
  • your location (if you grant us access to it, though the IP address assigned to you or to someone who provides you with Internet access may indicate the country from which you have visited our website)

Unless you specifically inform us for any reason, we do not collect any details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

How your data is collected

The data that you may provide to us will generally be collected when you fill in a form or contact us.

The data that we may collect about you may be obtained through the use of cookies and similar technologies (see Cookies) and from server logs.

How we use your data

We will only use your personal data when the law allows us to. We will generally rely on one of three legal grounds for using your personal data:

  • where we need to perform the contract we are about to enter into or have entered into with you (see our Terms of Use)
  • where necessary for our legitimate interests or those of a third party, provided those interests do not override your fundamental rights and interests
  • where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a legal ground for using your personal data, except in relation to sending you marketing by email. You have the right to withdraw your consent to marketing at any time either by contacting us, clicking the unsubscribe link in an email or replying to a text message with the required words notified to you in each text message.

Who we share your data with

We do not sell any personal data for commercial purposes.

However we may have to share your personal data with:

  • service providers including our hosting provider and Google Analytics
  • any third parties to whom we may choose to sell, transfer or merge parts of our business or assets or third parties we may seek to acquire or merge with (if any change happens to our business, the new owners may use your personal data in the same way as set out in this policy)

Where your data is stored

Our website is hosted on servers within the United Kingdom only and any personal data provided by you to us will stored in the United Kingdom (though if our staff are travelling, they may access it from a device in another country).

Google Analytics is hosted on servers around the world to maintain service continuity in the event of a disaster or other incident in a particular country. Some of those servers are therefore hosted outside the European Economic Area (EEA). 

Many of the service providers that we use in connection with our website and the services provided through it are based outside the European Economic Area (EEA), which means that your personal data may be transferred outside the EEA. Whenever we transfer your personal data outside the EEA, we ensure that a similar degree of protection applies to your personal data in one or more of the following ways:

  • the country to which your personal data is transferred is deemed by the European Commission to provide a similar degree of protection for your personal data
  • we have entered into a specific contract with our service providers that has been approved by the European Commission as providing a similar degree of protection for your personal data
  • where any service provider is based in the US and they have self-certified under the EU-US Privacy Shield Framework which requires them to provide a similar degree of protection for your personal data

How we keep your data secure

The security of your personal data is important to us.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those within our organisation that have a need to access it. They will only process your personal data on our instructions and they are required to keep your personal data confidential.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office or any other relevant regulator where we are legally required to do so.

How long we keep your data for

We will only keep your personal data for as long as necessary in connection with the purposes we collected it for and to comply with any legal, accounting or reporting requirements. To determine how long we keep your personal data for, we consider the amount, nature and sensitivity of the personal data, the purposes for which it was collected and the potential risk of harm from us continuing to keep it.

We will retain the analytical data collected about your use of our website for a period of 25 months before 25 May 2018 and 14 months on and after 25 May 2018.

We may retain any data that does not identify you indefinitely.

Cookies

This website uses cookies and similar technologies (such as beacons and pixels). 

Cookies are small text files that are stored on your device and contain a uniquely generated reference which is used to distinguish you from other people each time your visit our website, even if the IP address of the device used by you to visit our website changes. None of the cookies used on our website store data that can directly identify you.

You can read more information cookies and how they work at All About Cookies.org and information about how online advertising works at Your Online Choices (these are third party websites that do not control). 

The cookies used by our website fall into the following categories:

  • Strictly necessary cookies: these are required for the effective and secure use of our website to include enabling you to send messages to us securely, log into secure areas of our website and to make payments securely:
  • Analytical cookies: these are used to recognise when you visit our website and how you interact with it so that we can improve the way our website works
  • Functionality cookies: these are used to recognise when you visit our website so that we can personalise our content for you and remember your preferences

We are required to obtain your consent to all cookies except those that are strictly necessary. You will be asked to confirm your consent when you first visit our website and you can change your cookie settings for our website at any time.

Alternatively, you can clear cookies after you visit our website, use a tracking blocker such as Privacy Badger or, for the analytical cookies stored by Google, install the Google Analytics opt-out extension

The specific cookies used by our website are as follows:

Cookie Type Duration Further Details
ASP.NET_SessionId Strictly necessary End of session Creates a unique identifier for your browsing session on our website which is used to store user preferences and for security purposes.
ASP.NET_SessionId Strictly necessary End of session Creates a unique identifier when you open the support request page which is hosted by JitBit (helpdesk software). JitBit owns all data stored on its service. See JitBit Privacy Policy
_utma Analytical 2 years Used to distinguish you from other visitors to our website. See Google Privacy Policy.
_utmb Analytical 30 minutes Used to identify new visits to our website.
_utmc Analytical End of session Used in conjunction with _utmb to identify new visits to our website.
_utmz Analytical 6 months Identifies how you reached our website.
EU_COOKIE_LAW_CONSENT Functionality 24 hours Remembers whether you agreed to cookies being stored on your device in accordance with this policy.
trustedsite_session Functionality End of session We use McAfee SECURE to monitor our website for malware and other malicious code that can harm our website. This cookie creates a unique identifier for your browsing session.
trustedsite_visit Functionality 24 hours Used in conjunction with trustedsite_session to identify your visit to our website as secure.
_RequestVerificationToken_string Strictly necessary End of session Used to prevent a cross-site request forgery (CSRF) attack in relation to the JitBit helpdesk software

If you block or restrict cookies, you may not be able to use certain features of our website.

Your rights

You have a number of rights in relation to the personal data we hold about you:

  • Access: You have the right to request access to and be provided with a copy of the personal data held about you together with certain information about the processing of such personal data to check that are holding it lawfully
  • Correction: You have the right to ask us to correct any inaccurate or incomplete personal data held about you
  • Deletion: You have the right to ask us to delete or remove any personal data held about you where there is no good reason for us to continue holding it or where you have exercised your right to object
  • Restriction: You have the right to ask us to restrict how we hold your personal data, for example, to confirm its accuracy or our reasons for holding it
  • Objection: You have the right to object to our holding of any personal data about you which is based on our legitimate interests or those of a third party based on your particular circumstances. You also have the right to object to our holding your personal data for direct marketing purposes
  • Portability: You have the right to receive or request that we transfer a copy of the personal data we hold about you in an electronic format where the basis of our holding such information is your consent or the performance of a contract and the information is processed by automated means
  • Complaints: You have the right to complain to the Information Commissioner’s Office (ICO) or any other EU supervisory authority in relation to how we collect and use your personal data

You will not have to pay any fee to exercise any of the above rights though we may charge a reasonable fee or refuse to comply with your request if any request is clearly unfounded or excessive. Where this is the case, we will let you know.

To protect the confidentiality of your personal data we will ask you to verify your identity before fulfilling any request in relation to your personal data.